Spirulina Bioactive 1000 tablets

Shipping Policy

At Kiwi Wellness Club, we are committed to processing and delivering your orders promptly. Please review our shipping policy for details on processing times, delivery options, and other important information.

Order Processing
Orders are processed within 1 business day (excluding weekends and public holidays).
Orders placed after 12 PM NZT will be processed the next business day.
You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Timeframes
We currently ship only within New Zealand.
Estimated delivery time: 1–4 business days.

Shipping Fees

* A $5 charge applies to rural addresses regardless of the order amount. Please select the correct option to prevent any delays in processing your order.

Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your order using the courier’s website.

Delays & Issues
While we strive to ensure timely delivery, delays may occur due to factors such as weather conditions, courier disruptions, or other unforeseen circumstances. If your order is delayed beyond the estimated timeframe, please contact us at info@kiwiwellnessclub.co.nz for assistance.

Incorrect or Undeliverable Addresses
Please ensure that your shipping address is correct at checkout.
Orders returned due to incorrect or incomplete addresses may incur additional reshipping fees.

Damaged or Missing Items
If your order arrives damaged or missing items, please contact us within 7 days of delivery at info@kiwiwellnessclub.co.nz.
Include photos of the package and contents, and we will resolve the issue as quickly as possible.

Contact Us
For any shipping-related inquiries, feel free to reach out to our customer service team at:
info@kiwiwellnessclub.co.nz

Kiwi Wellness Club – Return & Refund Policy

1. Change of Mind Returns

At Kiwi Wellness Club, we take health and safety seriously. Due to hygiene and safety reasons, we do not accept returns or exchanges for change-of-mind purchases once the order has been dispatched.

If your order has not yet been processed, we will do our best to cancel it. Please contact us as soon as possible for assistance.

2. Faulty, Damaged, or Incorrect Items

We comply with the Consumer Guarantees Act (CGA), which entitles you to a replacement or refund if a product:

•  Is faulty or defective
•  Is significantly different from its description
•  Does not function as expected for its intended use

If you receive a faulty, damaged, or incorrect item, please contact us immediately upon receiving your order and provide:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

Once reviewed, we will offer a resolution in line with CGA guidelines.

3. Return Process

• Contact us at info@kiwiwellnessclub.co.nz within 7 days of receiving your order. 
• Our team will assess the issue and provide return instructions if necessary.
• Once received and inspected, we will process a refund, replacement, or store credit as appropriate.
• Refunds will be issued to the original payment method and may take up to 10 business days, depending on your bank.

4. Shipping Costs

We will cover the return shipping costs for faulty, damaged, or incorrect product.

5. Contact Us

For any return or refund inquiries, please reach out to our customer service team:
📧 info@kiwiwellnessclub.co.nz
📞 09-281-8989